Elgato Cam Link Pro, Internal Camera Capture Card with 4 HDMI inputs, Stream and Record 1080p60 or 4K30 for Video Conferencing, Teaching, Streaming, Broadcasting on OBS, Zoom, Teams with Multicam, PC

Product Information

In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips.

The upper left side is Elgato capture utility, and I've conveniently circled where it states that it is RECEIVING A 4k30 signal. In OBS even if I have canvas and output set to 3840x2160, and add the source capture video configuration at 3840x2160, OBS seems to see it as a 1920x1080 device. For good measure, I've also opened up the video source properties window (same as the screen shot in my original post) that shows a resolution of 4k30 (circled for convenience), as well as the camlink pro input device properties (same as in my first post), which once again shows that the input is receiving a 4k30 signal.Try to set the canvas resolution to 3840x2160 and see if OBS will use the higher resolution for the capture device as well. No no no - you don't upload screenshot with configuration of video source with information about resolution. What I want is for only the top-left 1920x1080 pixels of the 4k source to take up the entire canvas. So my theory is that even when you set OBS FPS to a low value (24 or 30), it's still trying to connect to the source video capture device at a HIGHER FPS, and that is kicking the Elgato Cam Link Pro into a lower resolution capture. Revolutionize your virtual presentations, ace your digital creative pitches, and engage your students using a multitude of educational media.

Free assistance is available for the first 60 days on new purchases, excluding internal hardware installations or networking support. A powerful video mixer engineered for multicam production, Cam Link Pro equips you to capture four HDMI signals with ultimate ease and flexibility.And going back to beginning if you see in OBS (logs) this resolution 1920x1080 and FPS 60 - your source send 1920x1080p60. It is recommended that you familiarize yourself with the system requirements before making your purchase. Remind that your machine must be capable to handle all stuff including two times of rescaling (upscaling the cropped part, then downscaling all to output size).